Q: Payment term?

A: 30% prepaid as deposit, 70% balance against BL copy by T/T; L/C at sight OR L/C 30 days.

Q: Delivery time?

A: Usually 35-45 days after deposit.

Q: MOQ?

A: 30pcs/model.

Q: Delivery Terms？

A: FOB SHANGHAI or NINGBO.

Q: What certificates do you have?

A: BSCI social responsibility audit, ISO9001 & 14001; CE certificates, such as shower room with EN14428, safety tempered glass with EN12150, shower tray with EN14527, etc.

Q: What is your warranty ? What do we do in case of problems?

A: Two years quality warranty.

In case of our quality problem, FREE replacements can be provided and delivered together with your next container or by international courier. Usually it takes 10-15 days to prepare replacements.

Q: Can you design, according to my requirements and put our logo on products?

A: Yes, we can. ODM & OEM are welcomed.

CUSTOMIZATION and CAD DRAWING are available. Logos can be printed on the carton and glass.

Q: What is the current maximum production capacity of your factory?

A: 30000 sets shower rooms and 20000 pcs shower trays monthly, 80 HQ containers per month mostly.

Q: What is the adjustment of shower rooms?

A: Most our shower room models can be with ±10 to 20mm installation tolerance and some can be even with ±100mm installation tolerance. Please check more details with the sales, according to your demands.

Q: What added value do you have?

A: 3D Installation video, Product VR display, ROYO’s big data base support to analyze market trends and offer valuable suggestions, New product online meeting, Other sanitary ware sourcing services, etc.